Frequently Asked Questions

Have a question before ordering? We’re here to help you find the right fit and know what to expect.

How long will my order take to arrive?

Orders are processed within 1–3 business days before shipping. After shipment, estimated worldwide delivery is 10–15 days.

Delivery times are estimates and may vary because of customs or carrier delays. Please allow extra time when ordering for a specific event.

Do you ship internationally?

Yes, we offer worldwide shipping. International orders may experience additional customs processing, and import duties or taxes may apply depending on your country.

How do I track my order?

We’ll email your tracking information once your order ships. Please allow 1–3 days for tracking updates to appear.

If your order is significantly delayed, email primesportss16@gmail.com with your order number.

How do I choose the right size?

Check the sizing information on the individual product page and compare any listed measurements with a similar item you own. Fit can vary between styles, so don’t rely only on your usual size.

Need help? Email us with the product name and your sizing question before ordering.

What’s the difference between fan and player versions?

Fan versions generally have a more relaxed fit for everyday wear. Player versions generally have a closer, slimmer fit.

Check the specific product’s sizing guidance before choosing, especially if you prefer a looser fit.

Can I customize my jersey?

Selected products offer name, number, or patch options. Check the options on the product page to see what’s available.

Review your selections and spelling carefully before placing your order. Customization availability and pricing vary by product.

Can I change or cancel my order?

We’ll try to help, but changes and cancellations aren’t guaranteed once processing begins. A request is confirmed only when you receive written confirmation from us.

Do you accept returns or exchanges?

Our ordinary sales are final. We don’t accept general returns or exchanges for choosing the wrong size, personal preference, or a change of mind.

Damaged, defective, or incorrect items are reviewed separately. This policy does not affect rights that apply under applicable law. Please review our full Return and Refund Policy before ordering.

What if my item arrives damaged or incorrect?

Email primesportss16@gmail.com promptly with your order number, a description of the issue, and clear photos of the item, packaging, and shipping label.

Keep the item, tags, and packaging while we review your claim. Please don’t wash, alter, or return it until we provide instructions.

How should I care for my jersey?

Follow the care instructions provided for your specific item. For jerseys, wash inside out in cold water on a gentle cycle and air dry. Avoid bleach and ironing directly over names, numbers, prints, or crests.

How can I contact Prime Sports?

Email: primesportss16@gmail.com
Phone: (918) 804-1446
Support hours: Monday–Friday, during business hours.

We’re an online-only store. For questions about an existing purchase, include your order number so we can help you more efficiently.

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