Refund, Return, Exchange, and Damaged-Item Policy

Overview

Thank you for shopping with us. We take pride in offering quality products and carefully preparing each order before shipment. To help avoid misunderstandings, customers are encouraged to review this policy completely before making a purchase.

By completing an order through our website, social media account, payment link, marketplace listing, or any other sales channel operated by us, the customer acknowledges and agrees to the terms described below, subject to any rights that cannot legally be excluded.

All Sales Are Final

All purchases are considered final once an order has been successfully placed and payment has been received. We do not accept general returns or exchanges, and we do not provide refunds for items that are delivered as ordered and in acceptable condition.

This includes, but is not limited to, requests involving:

• Choosing the wrong size, color, style, design, or quantity

• Changing your mind after placing or receiving an order

• Finding a similar item at a lower price elsewhere

• Purchasing an item by mistake

• No longer needing or wanting the item

• Personal preferences regarding fit, appearance, material, or style

• Minor color differences caused by lighting, photography, screens, or display settings

• Delays that are outside our reasonable control

• Orders placed by another person using the customer’s payment method or account

• Failure to review product descriptions, measurements, sizing information, or photographs

• Normal wear and tear after the item has been used

• Damage caused after delivery

Customers are responsible for carefully reviewing all available product information before completing a purchase. Please confirm your size, shipping address, item selection, color, quantity, and other order details before submitting payment.

Sizing and Product Information

Sizing may vary between brands, manufacturers, designs, and product styles. A size purchased from us may fit differently from the same labeled size purchased elsewhere.

Any sizing guides or measurements provided are intended to help customers make an informed selection, but they do not guarantee a specific fit. Customers are responsible for comparing the provided information with their own measurements before ordering.

Product photographs are provided for reference. Colors and other visual details may appear slightly different depending on lighting conditions, photography, image editing, and the settings of the device used to view the product. Minor differences that do not affect the basic identity or function of the item are not considered defects.

Returns and Exchanges

We do not accept items for return or exchange because of incorrect sizing, personal preference, buyer’s remorse, or a change of mind.

Please do not mail or deliver an item back to us without receiving written authorization. Unauthorized returns may be refused and may not be returned to the sender. Shipping an item back without approval does not guarantee a refund, replacement, exchange, or store credit.

If we authorize a return as part of resolving a verified damaged-item or incorrect-item claim, we will provide instructions explaining where and how the item should be sent. Items returned without following those instructions may not qualify for a resolution.

Order Changes and Cancellations

Orders may begin processing soon after they are placed. For this reason, we cannot guarantee that an order can be changed or canceled after payment has been submitted.

Customers should contact us immediately if they notice an error in their order. We will make a reasonable effort to assist, but we cannot guarantee that changes will be possible once processing, preparation, fulfillment, or shipping has begun.

An unanswered request to change or cancel an order does not mean the request has been approved. A change or cancellation is only confirmed when the customer receives written confirmation from us.

Damaged, Defective, or Incorrect Items

Although ordinary returns are not accepted, we want customers to receive their orders in appropriate condition. If an item arrives damaged, contains a significant defect, or is materially different from the item ordered, please contact us promptly after delivery.

To allow us to review the situation, the customer should provide:

• The customer’s full name

• The order number

• A clear description of the problem

• Clear photographs of the entire item

• Close-up photographs showing the damage or defect

• Photographs of the shipping package and label

• A video when photographs do not clearly demonstrate the issue

• Any additional information reasonably requested during the review

Please keep the item, all tags, accessories, and original packaging until the claim has been reviewed. Do not wear, wash, alter, repair, discard, or return the item unless we provide instructions allowing you to do so.

Submitting a claim does not automatically guarantee a particular resolution. Each claim will be evaluated individually based on the information provided and the circumstances of the order.

Available Resolutions

When a damaged, defective, or incorrect item claim is verified, we will work with the customer to identify the most appropriate and reasonable solution.

Depending on the circumstances, availability, and nature of the issue, a resolution may include:

• Instructions for correcting a minor issue

• Repair of the affected item

• Replacement of the affected item

• Replacement of a damaged component

• Exchange for an available comparable item

• Store credit

• A partial refund

• A full refund when another reasonable solution is unavailable

• Another mutually appropriate resolution

The available solution may depend on inventory, the severity of the problem, the cost and practicality of repair, and whether the item can still be safely and reasonably used.

When replacement merchandise is unavailable, we may offer an alternative item, store credit, or another appropriate resolution. We will explain the available options after reviewing the claim.

Claims That May Not Qualify

A claim may be denied when the available information indicates that the issue resulted from circumstances occurring after delivery or from something other than an original defect or fulfillment error.

Examples include:

• Normal wear and tear

• Improper washing, drying, cleaning, or storage

• Failure to follow care instructions

• Accidental damage

• Misuse or improper handling

• Damage caused by another person, animal, or outside service

• Unauthorized repairs, alterations, or customization

• Damage caused by selecting an incorrect size

• Minor loose threads, natural material variations, or other insignificant cosmetic differences

• Expected differences in screen-displayed colors

• An incomplete claim or failure to provide reasonably requested evidence

• Disposal of the item before we have had an opportunity to review the issue

• Damage clearly disclosed in the product description before purchase

Fraudulent, altered, misleading, or duplicated claims may be denied. We reserve the right to restrict future purchases when we reasonably believe that our claims process has been abused.

Shipping Damage

If the shipping package appears damaged at delivery, photograph the unopened package before removing the item. Additional photographs should be taken while opening the package and after the item has been inspected.

These photographs may be necessary for us to submit a claim to the carrier. Customers agree to reasonably cooperate with any carrier investigation connected to a reported shipping issue.

Lost or Stolen Packages

A package marked as delivered by the carrier is not automatically considered lost. Customers should first check the delivery location, household members, neighbors, building management, reception areas, mailrooms, and any safe location where the carrier may have left the package.

Customers should also confirm that the shipping address entered during checkout was correct and contact the carrier when appropriate.

We will make a reasonable effort to help locate a package, but we are not responsible for theft or disappearance occurring after a confirmed delivery to the address provided by the customer. Any assistance offered in these circumstances is determined individually and does not guarantee a replacement or refund.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address. We are not responsible for delivery failures, additional postage, delays, or losses caused by incorrect or incomplete information supplied by the customer.

If an order is returned to us because of an incorrect address, failed delivery attempt, refusal, or failure to collect the package, the customer may be responsible for any additional shipping costs required to send it again.

Approved Returns

In the limited circumstances where we authorize an item to be returned, the item must be sent according to the instructions provided.

Unless otherwise agreed in writing, an approved returned item must include all original components, tags, packaging, and accessories. It should not show signs of use, washing, alteration, contamination, or additional damage caused after delivery.

We recommend using a shipping method that includes tracking. We are not responsible for an approved return that is lost or damaged before reaching the specified destination.

Refund Processing

If a refund is approved, it will generally be issued through the original payment method whenever possible. Financial institutions and payment providers may require additional processing time before the funds appear in the customer’s account.

Shipping charges, processing costs, and other fees may be nonrefundable unless the refund results from our verified error, the item arrived damaged, or applicable law requires otherwise.

Receiving confirmation that a refund has been issued does not mean the customer’s bank has completed processing it.

Communication and Cooperation

Customers must provide truthful, accurate, and complete information when reporting a problem. We may request additional photographs, video, packaging information, measurements, or other reasonable documentation before making a decision.

Failure to respond or cooperate may prevent us from completing the review. Any proposed resolution may expire if the customer does not respond within a reasonable period stated in our communication.

Harassment, threats, abusive language, or fraudulent conduct will not improve or accelerate a claim. We remain committed to addressing legitimate concerns respectfully and expect the same courtesy in return.

Policy Abuse

We reserve the right to refuse service, deny claims, or limit future purchases when there is reasonable evidence of fraud, repeated policy abuse, excessive unsupported claims, payment disputes filed without first contacting us, or other dishonest conduct.

Nothing in this section prevents a customer from exercising any right provided by applicable law.

Exceptions Required by Law

This policy is intended to explain our standard business practices. It does not exclude, restrict, or replace any consumer right or remedy that cannot legally be waived.

If applicable law requires a return, replacement, repair, cancellation, or refund in a particular situation, we will comply with that requirement.

Agreement to This Policy

By completing a purchase, the customer confirms that they had an opportunity to review the product details and this policy before placing the order.

The customer acknowledges that:

• General returns and exchanges are not accepted

• All ordinary sales are final

• Damaged, defective, or incorrect items must be reported with supporting information

• A reported issue will be reviewed before a solution is offered

• The appropriate resolution will depend on the individual circumstances

• Additional rights may apply where required by law

Our goal is to handle legitimate problems fairly and professionally while maintaining a clear final-sale policy.